Ask Bungalower: Why is the Parking Division not taking credit card payments?

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“… Seems the powers-that-be have decided that auto-paying with a credit card is far too modern, and now we must go back to mailing checks …” – Bungalower reader

We were tagged in the above post on Facebook and decided to investigate.

Apparently, this morning when a number of Orlandoans went to park their cars this morning in Downtown garages and parking lots, they were greeted with the message that they had unpaid parking accounts.

According to the City of Orlando, the City Parking Division is dealing with the ramifications of a new set of Payment Card Industry compliance laws that came into effect on February 15. The following notice was sent out to individuals who had signed up for monthly parking accounts Downtown on January 25, 2018.

 

The PCI Data Security Standard (PCI DSS) were created to increase the controls in place around protecting cardholder data. The PCI DSS were developed and published in April 2016 with a timeline that was set to release in February, 2018. The Standards Council has added additional requirements which can be explained further HERE in the PCI Compliance Guide.

As such, the City of Orlando is working on implementing a new online account system that will allow for automatic billing again but at the moment they can only take payment in person, by mail, or in their after hours drop box at the main Parking Division office, at 53 W. Central Boulevard [GMap].

This process is expected to take several months.

Editor’s Note: Coincidentally, the Downtown Development Board and Community Redevelopment Agency are currently carrying out an online parking survey, which you can fill out HERE.

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